We would like to remind all parents/coaches etc of the need for them to understand and abide by the relevant Behaviour Codes that the Club fully supports. We will do our best to resolve all matters raised and where appropriate refer any matter to BBI to ensure we get the best outcomes and alert to BBI to any issues that they may not otherwise be aware of. However we need to approach these matters in a controlled and acceptable manner. We have outlined below the appropriate course of action that needs to be followed to ensure this happens.  

Dealing With Referees

If a coach has any issue regarding junior referee/s they should speak to the Supervisors as soon as possible. If the issue is during a game, the coach should ask the Team Manager to find a supervisor who will come and speak to the coach and look at the issue. This way the Supervisors can address the issue immediately instead of a week later. Everyone’s assistance in doing this would be appreciated by the Supervisors.  

If a Parent/Spectator has any issue regarding junior referee/s they should speak to the Team Manager as soon as possible. The Team Manager will relate the issue to the Coach and the appropriate action will be taken. As a Parent/Spectator DO NOT take matters into your own hands by yelling or abusing referees or the referee supervisors.  

COMPLAINTS/GRIEVANCES/ISSUES AT GAMES 

If as a Coach/Team Manager/Parent/Spectator you have an issue with something that has happened at a game whether it be spectator behaviour, player abuse etc whether it be from the opposition or within our own club, the club asks you to follow the steps outlines below. 

1.       Make a note of the game time, venue & opposition and if relevant any player singlet numbers or description of people relevant to your complaint. 

2.       Email West Brisbane Falcons Basketball Club detailing the complaint in full. Do not leave any detail out. westbrisbanebasketball@hotmail.com 

The complaint should be from your own perspective and not clouded by other people. If there is more than one person who has a similar complaint to yours then we want an email detailing the complaint from that person as well from their perspective.  

3.       All emails will then be reviewed by the Club and then a response to your complaint with what action the club will be taking.  

We take all complaints seriously but remember we can only act if we have the complaint in writing. Hearsay and second and third person accounts of an issue do not help it to be addressed. Should it be proven that anyone has acted in breach of the Code of Behaviour and placed the Club’s reputation at risk, we will view this very seriously and disciplinary action may follow.

Mal McGreachan

Club President